Engage with your customers through one single platform and collect their live feedback across multiple channels (offline and online).
Understand what your customers are saying by means of the Happy Meter platform analytics, reporting and visualization tools. Understand your customers’ specific needs and get insights on the organization’s blind spots and areas of improvement.
Address the organization’s issues both by taking immediate action to correct occasional issues and by implementing mid-term policies that will improve customer satisfaction and increase loyalty. Empower the organization’s employees to share their feedback and be proactive in the issue management.
Follow up on your customers’ suggestions or complaints, promoting the best ideas and implementing them in your organization. Track the impact of changes in time so that your organization will be able to forecast and anticipate new customer trends.
Measure your company’s performance and empower your employees by allowing them to give their personal feedback and share their knowledge about CX based on customer interactions.
Also, make comparisons between the different facilities, departments or areas of your company.